GYB are always interested in your feedback. We appreciate it when clients take the time to notify us of any concerns regarding our services and the ways we can improve the service we deliver.
Some complaints may require no action but every complaint is important and we review all complaints regularly to establish where there are opportunities to make your experience that much better in the future.
When a complaint is made we will:
- Acknowledge your complaint
- Investigate and review your complaint
- Propose a resolution as soon as practically possible
If we cannot agree how to fix the issue, you can contact the Insurance & Financial Services Ombudsman Scheme (IFSO). They are an independent not-for-profit External Disputes Resolution (EDR) provider.
This service will cost you nothing, and will help us resolve any disagreements.
You can contact IFSO at:
Insurance & Financial Services Ombudsman Scheme
PO Box 10-845
T: 0800 888 202